Telehealth visits

Virtual Clinic video rooms are attached to eligible online appointments. Both the practitioner and client join from the appointment rather than exchanging a separate room link.

When the call is available

The join action is enabled only when all of these are true:

• the appointment type is Online;
• the status is Confirmed or Checked-in; and
• the current time is between 15 minutes before the scheduled start and the appointment's end time.

Before that window the action remains unavailable. It also becomes unavailable after the appointment ends. Update the status through the normal workflow; do not use an unrelated status simply to expose the call button.

Before joining

Open the appointment and choose Join call. The pre-join screen lets you check camera and microphone access before entering. If the browser reports that a device is busy, close the other application using it and reload the page. Grant camera and microphone permission when prompted.

During the room, video, audio, participant controls, and temporary call chat are available. Call chat belongs to that live room and is not added to the persistent Messages conversation history. Use Messages for communication that needs to remain available after the visit.