Frequently asked questions
This page answers the most common questions from patients, clinic staff, and independent doctors. If you are looking for a deeper explanation of how your data is protected, see Security & privacy.
Is Virtual Clinic free for patients?
Yes. Creating a patient account costs nothing. You register once with your email address and that single identity works across every clinic and independent doctor you engage with on the platform. Each provider you visit gets its own separate account record, but you never pay to sign up or to maintain your account.
How do I get a clinic on the platform?
Click Apply to join on the platform home page. Choose Clinic when the form asks what you are, complete the form, and submit. The platform team reviews applications and reaches out with next steps before provisioning your workspace. See Getting started for clinic owners for a full walkthrough of what to expect after you apply.
Can I work at more than one clinic?
Yes. Your email address is your identity on the platform, and one email can be registered at multiple clinics at the same time. Each clinic gives you a separate account with its own role — you could be a doctor at one clinic and an admin at another. When you sign in, you sign in to a specific clinic's portal, and you only see the data for that workspace.
Why do I have to sign in again at a different clinic?
Sessions on Virtual Clinic are intentionally tied to the clinic or portal where you signed in. A session token issued at one clinic is rejected at any other clinic — it will not carry over. This is a deliberate privacy and security design: it prevents a credential obtained at one provider from being used to access records at a completely different provider. To access a second clinic, sign in through that clinic's own URL — or sign in at the platform home page, which asks you to choose a clinic and then takes you into it already signed in.
Why can't I see a feature?
Each clinic workspace has its own set of features enabled by the platform team. If a feature is disabled for your clinic, its sidebar link is hidden and its URL returns a not-found page. The set of available features is configured by the platform team, not by individual users. If you believe a feature should be active for your clinic, ask your clinic administrator to request it. See Features for the full list of platform features.
Who can see my medical data?
Only the staff of the clinic where your record was created can access it. Doctors can only see patients in their own clinic; admins can only manage accounts in their own clinic; lab and chemist accounts are similarly scoped to their own clinic. There is no role that grants cross-clinic access. Records created at one clinic are never visible to staff at another clinic, even if your email address is registered there too. For a technical explanation of how this isolation works, see Security & privacy.